Q&A

BOUTIQUE NAME CHANGE

IS THIS A CHANGE OF OWNERSHIP?

No. The owner, Fernando, as well as the entire Crème team will be happy to see you in the boutique.

IS MY BOUTIQUE 1101 KITCHEN GIFT CARD STILL VALID?

Yes, the gift cards are still valid in-store and now also online.

IS MY CREDIT NOTE STILL VALID?

Yes, your customer account is still valid.

I MADE A SPECIAL ORDER OR A LAYAWAY, WILL I GET MY PRODUCT?

Yes. Our tracking of your orders and layaway does not change.

CAN I STILL EXCHANGE/GET A REFUND FOR A PAST PURCHASE?

Yes, the exchange and refund policy remains the same.

CAN I STILL GET WARRANTIES ON MY PURCHASES? 

Yes. The brand and store warranty policy remains unchanged.

DOES THE NEW IDENTITY BRING NEW PRODUCTS AND SERVICES?

We are committed to providing you with a memorable product and shopping experience. We want to develop a community around this new identity, Crème. Indeed, we want to put you at the center of the store's spirit, "Inspire to cook". How can we do this? By continuing to exchange all together, in store and on our networks, to share our cooking experiences.